Government of Dubai

About the Metro

Dubai Metro is a modern and fully automated rail system, providing a vast number of features and services for the convenience of the users. Apart from being the most convenient means of transportation, the highlights of the dubai Metro service are the following:

Train Structure

A Dubai Metro train comprises of various types of cabins, designated for different types of commuters, which include nol gold card holders cabin, designated group of cabins for women and children and general cabins.

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Gold Class

Private cabins for gold class tickets holder only, that have wide leather seats and panoramic views

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Women & Children

There are cabins designated for only women and children commuters.

Facilities & Equipment

Here is all the information you need to know while you are on-board the Metro. The individual carriages, Wi-Fi access, safety, accessibility for the disabled passengers, luggage as well as useful rules and etiquette so to enjoy the ride even more.

Wi-fi on the move

Wi-fi on the move

  • Wi-Fi access throughout the Metro network.
  • Complete mobile phone coverage across the entire network.
3000+ CCTVs

3000+ CCTVs

Over 3000 CCTVs in trains and stations to monitor any security infringements on the trains.

Dedicated Metro Police

Dedicated Metro Police

Dedicated Metro Police force to enforce rules

Emergency Call Box

Emergency Call Box

Emergency Call Box (ECB) available in each train and station.

Radio Link

Radio Link

Integrated radio system between the Metro and emergency services.

Accessibility

Convinience for the commuters has always been a prime focus of the Dubai metro service, in that regard following are the accessibility services that are available for the metro users

Tactile Guidance Path

Tactile Guidance Path

Contrasting tactile guidance path for the visually impaired

Platform Alerts

Platform Alerts

Platform alerts such as audible beeps when doors open and close and corresponding flashing light signals.

Wheelchair Access

Wheelchair Access

Dedicated spaces for wheelchair users on all trains.

Lift Access

Lift Access

Lift access available to all metro station levels.

Informative Displays

Informative Displays

Information displayed on screens throughout trains and stations.

Rules & Code of Conduct

  • Please don't push

  • Please respect personal space

  • Please move along the platform

  • Please give way to other people

  • Please move down into the cabins

  • Please allow passengers to get off the train before you get on

metro

2Suitcases permitted per passenger

suitecase-large

1 x Large Suitcase

Dimensions should not exceed
81cm x 58cm x 30cm

suitecase-small

1 x Small Suitcase

Dimensions should not exceed
55cm x 38cm x 20cm

All luggage must be stowed in the dedicated luggage area, which can be found in each cabin.

  • Causing a disturbance or inconvenience in any way to users of Public Transport and Public Facilities and Services.
  • Accessing or sitting in areas designated for specific categories.
  • Eating and Drinking in areas where eating and drinking are not allowed.
  • Entry into restricted areas inside Public Transport and Public Transport Facilities and Services in violation of posted warning signs and boards.
  • Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.
  • Putting feet on seats.
  • Bringing animals into Public Transport and Public Transport Facilities and Services, except guide dogs for blind persons.
  • Misusing lifts or escalators.
  • Boarding the Public Transport Facilities and Services by climbing or jumping.
  • Opening the doors or attempting to access or leave Public Transport while it is moving between stations and stops.
  • Carrying or using materials or equipment that may cause inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.
  • Use of public transport facilities and relevant transport services or to enter or exit the fare zone areas without payment of exact fare.
  • Failure to present the Unified card upon request.
  • Using a card designated for others.
  • Using an expired card.
  • Using an invalid card.
  • Selling Unified cards without prior permission from the Authority.
  • Selling or promoting, in any way goods and commodities inside Public Transport and Public Transport Facilities.
  • Failure to comply with the instructions of the inspectors or authorised personnel of the Authority or obstructing the performance of their duties.
  • Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.
  • Spitting, littering, or performing any act that would compromise the cleanness of Public Transport and Public Transport Facilities and Services.
  • Smoking inside Public Transport and Public Transport Facilities and Services.
  • Causing any distraction or obstruction to driver of Public Transport Facilities and Services while he is driving.
  • Sleeping in passenger shelters or any place where sleeping is prohibited.
  • Using Counterfeit card.
  • Carrying Alcoholic beverages inside Public Transport and Public Transport Facilities and Services.
  • Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside Public Transport and Public Transport Facilities and Services.
  • Damaging, vandalising or destroying equipment or seats on Public Transport and Public Transport Facilities and Services.
  • Using any security or safety device or tool, including emergency exits where it is not necessary.
  • Misuse of the emergency buttons

Metro Projects

Route 2020, Journey into the future

It's the beginning of an exciting journey; a new route leading straight into Dubai's future in all its uniqueness and glory, marking its exemplary presence both regionally and internationally.

This architectural masterpiece lives up to our upcoming, globally anticipated event by bridging destinations seamlessly through 7 new stations, starting at Nakheel Harbour and Tower Station and extending all the way to the EXPO 2020 Dubai Station.

The future shines bright for Dubai as we connect people to their destinations, whether it's homes, offices or landmarks in our wonderful city of diverse culture and ever-evolving landscapes.

View all projects